If you run into issues or have questions about FACEITSync, our support system is the fastest and most reliable way to get help.
Support Tickets
The primary support channel is the built-in ticket system:
- Go to Dashboard → My Tickets
- Click "New Ticket"
- Describe your issue as clearly as possible
- Add screenshots or logs if relevant
- Submit the ticket and wait for a response
What to Include
Providing detailed information helps us resolve issues faster:
- What you were trying to do
- What actually happened
- Steps to reproduce the issue
- Screenshots or error messages
- Your browser and operating system
Response Times
| Account Type | Typical Response Time |
|---|---|
| Free Users | 24–48 hours |
| Premium Users | Priority response |
FACEITSync Creator Discord
If you are a FACEITSync Creator, you can also request access to the official FACEITSync Creator Discord via a support ticket.
- Early information about new features
- Creator-only announcements and updates
- Direct communication with the FACEITSync team
- Feedback and feature discussions
Simply mention in your ticket that you are a creator and would like access to the Creator Discord.
Before Contacting Support
Please try the following steps before opening a ticket:
- Check this documentation for your issue
- Reconnect services via Settings → Account
- Clear your browser cache
- Test in incognito/private mode
- Try a different browser
Social Media
- Twitter / X: @FACEITSync
- Twitch: @FACEITSync
Tags
#FACEITSync creator discord
#FACEITSync customer support
#FACEITSync help
#FACEITSync support
#FACEITSync tickets
#Twitch FACEIT support